Watch the replay of our webinar, Aging Services and the Great Acceleration, Part Two: Individualization
In this webinar, Camille Roussel, Petalo President & CEO, and Jason Gottschalk, Petalo VP of Product Innovation, explore the impact of the individualization trend on aging services and how your organization can employ individualization to increase customer engagement and satisfaction.
You will walk away with insights on the following:
- Individualized service >> customized service
- Customers place a large value on intangible goods and services
- Focus on customer actions, not your expectations