The Petalo Insider

Exploring innovation in Senior Care

Petalo Insider2019-08-12T19:32:06+00:00

Four Pillars of Excellent Customer Experience in Healthcare

The customer experience in many healthcare settings has traditionally been a fragmented and frustrating experience. Patients, residents, guests, family members, and visitors often suffer a disjointed experience because of the complexity and lack of integration between the various systems many providers utilize. Today’s consumer expects more. As Denise Lee Yohn described it, “Businesses have learned that it's no longer enough to provide a quality product at a fair price with decent service. Those are table stakes. [Today’s customers] are looking for seamless solutions, intuitive interfaces, on-demand services, and personalized interactions.”Denise Lee Yohn, “Healthcare Companies Should Design Patient Experiences Like [...]

By |January 5th, 2019|Customer Experience|

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