The Petalo Insider

Exploring innovation in Senior Care

Petalo Insider2020-02-26T16:18:38+00:00

WEBINAR – Aging Services and the Great Acceleration, Part Two

Watch the replay of our webinar, Aging Services and the Great Acceleration, Part Two: Individualization In this webinar, Camille Roussel, Petalo President & CEO, and Jason Gottschalk, Petalo VP of Product Innovation, explore the impact of the individualization trend on aging services and how your organization can employ individualization to increase customer engagement and satisfaction. You will walk away with insights on the following: Individualized service >> customized service Customers place a large value on intangible goods and services Focus on customer actions, not your expectations

By |March 26th, 2020|Customer Experience, Webinar|

WEBINAR – Aging Services and the Great Acceleration, Part One

Watch the replay of our webinar, Aging Services and the Great Acceleration, Part One: Speed In this webinar, Camille Roussel, Petalo President & CEO, and Jason Gottschalk, Petalo VP of Product Innovation, explore the impact of technological trends on aging services and how organizations can harness the power of speed to achieve new levels of market position. They explore the following topics: How does speed in automation continue to drive customer satisfaction? How can organizations better leverage automation, agile methodologies, and real-time dashboards to gain market advantages? Top tips to achieve new heights of business growth from market [...]

By |February 25th, 2020|Customer Experience, Webinar|

Harnessing Culture to Improve Employee Engagement

Engaged employees produce better outcomes than do their less engaged peers. However, the stereotypical engagement drivers—money, titles, and perks—are no longer the key to greater engagement. Today, organizations have successfully harnessed culture, technology, and the physical environment to more fully engage their employees. In this post, I will explore how organizations can develop a culture that enhances the employee experience. […]

By |June 25th, 2019|Employee Engagement|

The Impact of Employee Engagement

Employee engagement, and the myriad tools surrounding the topic, has become a business buzzword of the twenty-first century. But what exactly is engagement, and is it really the panacea for everything from customer satisfaction to profitability? If there is a direct correlation between employee engagement and overall business success, how do organizations enable and promote engagement? According to a recent Gallup "State of the Global Workplace" report, 85% of employees worldwide are not engaged or actively disengaged at work. Gallup estimates the cost of this disengagement at $7 trillion in lost productivity. The U.S. is slightly better, with 31% [...]

By |May 21st, 2019|Employee Engagement|

Pillars Three and Four of Excellent Customer Experience: Accuracy and Transparency

Consumers are often ill-equipped to have meaningful discussions with health care providers about their individual health needs. The lack of quality information may cause them to make poor decisions that could lead to results antithetical to their objectives. Additionally, the knowledge that they do possess could also be misunderstood or inaccurate. Similarly, general information alone is also not sufficient for consumers to make informed decisions. Providers must engage the consumer in conversations about risks versus benefits, and how these fit with the individual's goals and preferences. "Providing high-quality information to consumers through well-designed tools, as well as other resources [...]

By |April 21st, 2019|Customer Experience|

Pillar Two of Excellent Customer Experience: Simplicity

In its 2018 annual report to Congress, the U. S. Department of Health and Human Services (HHS) argued that healthcare providers are making progress toward a more interoperable system of healthcare information management. However, providers and consumers still face significant hurdles to information access, efficient communication, and convenient integration. These obstacles impede meeting the goal of simple and effective person-centered care.2018 Report to Congress: Annual Update on the Adoption of a Nationwide System for the Electronic Use and Exchange of Health Information." The United States Department of Health and Human Services, Office of the National Coordinator for Health Information Technology. [...]

By |March 10th, 2019|Customer Experience|

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